Refund policy

Returns within 14 days

You may notify us that you wish to return your order within 14 days after receiving it. This policy applies to orders delivered to all destinations we serve.

Send a clear withdrawal statement to webmaster@standwithjensen.net, including your name, order number and the items concerned. You can also write to the address below or use the withdrawal form at the end of this page. No explanation or prior authorisation is required to exercise your statutory withdrawal right.

Returning your shirt

Return the item within 14 days after notifying us. You may examine and try it on as you would in a shop. You are responsible for any loss of value caused by handling beyond what is necessary to establish its nature, characteristics and fit.

Return postage for a change-of-mind return is your responsibility. If an item is wrong or defective, contact us for instructions; any remedy required by law is provided without cost to you.

Return address:
Nelson Hadi EI — Web Temple France
15 allée du Parc
94200 Ivry-sur-Seine
France

Refunds

We refund the returned item and the cost of the original standard delivery. Extra charges for a more expensive delivery option are not refunded. Refunds use the original payment method within 14 days after your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier.

Wrong or defective item

Email us with your order number and, if possible, photos showing the issue. We will explain the next steps and arrange the appropriate remedy. This policy does not limit statutory guarantees or other mandatory consumer rights.

Cancellation or correction

Contact us as soon as possible if you need to cancel or correct an order. We will check whether the requested change can still be made. This does not limit your withdrawal rights after delivery.

Optional withdrawal form

To: Nelson Hadi EI — Web Temple France, 15 allée du Parc, 94200 Ivry-sur-Seine, France. Email: webmaster@standwithjensen.net.

I hereby give notice that I withdraw from my contract of sale of the following goods:
Goods: ____________________
Order number: ____________________
Ordered on / received on: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Date: ____________________
Signature (paper form only): ____________________

Telephone: +33 7 60 70 12 80. SIRET: 91854321600017.